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As a member of the Audiences team you will contribute to the ongoing development of Factory International’s ticketing and customer service offer. You will provide day-to-day oversight of the ticketing operation at Aviva Studios, as well as provide supervision for Ticketing Assistants, including 1-2-1’s, training on ticketing software, customer service systems and operational processes. Alongside this, you will be responsible for the responding to of customer queries, processing orders and troubleshooting issues via phone, email and in person, all whilst ensuring a high level of customer service and efficiency are delivered at all times.

This is an excellent opportunity to join Factory International’s Ticketing team, being at the forefront of an exciting and dynamic operation where you’ll interact with all aspects of the organisation and contribute to the achievement of our business objectives. Our diverse programme of events encompasses theatre, live music, conferences, community activity, artist-led shows and Manchester International Festival, and you have the chance to join us as we Invent Tomorrow Together. 

https://recruitment.factoryinternational.org/jobs/7237367-ticketing-operations-supervisor

Ticketing Operations Supervisor for Factory International/Aviva Studios

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