Marketing & Communications
October 1, 2025 · Last updated on November 4, 2025
Recipe: Prompt First-Time Attendees to Return
# recipes for success
# marketing
Makes: Encouragement for first-time audiences to return to you for their next special occasion
Research shows that 54% of audiences in 2023 were first-time attendees. So, how do you bring those patrons back again?
With this recipe, you’ll use your customer data strategically to encourage first-time attendees, as well as non-bookers on your database, to return to you for a celebration. This approach builds audience loyalty and turns occasional visitors into returning guests.
- Access to customer segmentation data in Spektrix
- Ability to build email templates and create content blocks
- Option to create web pages and add-ons in your ticketing pathway
2 hours
- Convert people in your database who have never made a booking
- Encourage first-time bookers to return for birthdays, anniversaries, and other life moments
- Build habits around celebratory attendance
- Non-booker data: Contacts in your database who have never made a booking.
- Occasion marketing: Tailoring messaging and offers around milestones or celebrations.
- Add-ons: Upsell opportunities such as welcome drinks or package upgrades added during the purchase process.
- Email automation: Timely and targeted communications based on occasion calendars or known customer data.
- Build your occasion calendar: Brainstorm events beyond seasonal holidays—birthdays, school year-end, anniversaries—and plan email campaigns around them.
- Gather venue images: Use photos showing small groups enjoying themselves—think celebrations, not just audiences.
- Create a celebration webpage: Use a filtered "What’s On" list or a generic experience-based page that doesn’t require regular updates.
- Set up celebration packages: Offer optional add-ons like welcome drinks, and make them bookable in the ticket purchase path.
- Develop flexible content blocks: Create reusable modules highlighting benefits like group ticket pricing, ease of booking, and partnerships (e.g. taxi deals, food offers).
- Create an email template that highlights why celebrating with you is special. Look at how retailers and attractions frame celebratory occasions.
- Adapt subject lines based on your occasion calendar (e.g. “Celebrate the end of term with us!”).
- Use available customer data to personalise messaging (e.g. automated birthday emails sent ahead of the date).
- Automate campaigns where possible. Keep email copy generic but link to flexible, evergreen landing pages.
Use this recipe as a template to re-engage customers who have booked only once. Tailor the messaging around their previous visit and suggest a reason to return.
Understand how to identify first-time or non-booking customers using Tags and Segments.
Dig into loyalty metrics and understand the impact of retention efforts like celebration offers.
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