Recipe: Sell Wheelchair Spaces Online

# ticketing operations

# Recipes for Success

A smooth, self-serve online booking journey for wheelchair users

This recipe helps you use locks and lock eligibility to sell tickets to customers who need wheelchair access online. By following this process, you can ensure a smooth online booking experience for your access patrons and make sure your front of house teams are aware and prepared to deliver the best experience on the day of the event.

What you need:

Lock types: One wheelchair lock with lock eligibility, and one wheelchair space lock which will prevent the adjacent seat from being sold.

Website messaging: Add extra information to your choose seats page to let wheelchair bookers know they’ll need to log in to book their spaces.

Ticket types: Two ticket types which are available on web. One for customers in wheelchairs and one for companion tickets.

Price band: If you would like to limit where the above ticket types are available, you will need to set up a price band for this area of the seating plan.

Time Required

Prep: 30 mins | Activate: 15 mins

What will this help me achieve?

Securely sell wheelchair spaces online only to verified access customers.

Automatically hold the adjacent space(s) that need to be removed from the seating plan.

Allow access bookers to easily book any number of tickets they need, including their companion ticket.

Have a limited number of wheelchair spaces available online, with the freedom to lock more seats should there be a higher demand.

Concepts we'll be using

Locks and lock eligibility

Tags or attributes

Ticket types and price bands

Event instances occupancy report

Prep

1. Identify customers who require wheelchair access

Decide how you want to identify your customers who require wheelchair access. You can do this with a tag.

Tip: You may want to make this tag visible and ask all of your customers to update their details. You can also find customers who have previously booked wheelchair spaces and apply the tag.

2. Create the Locks

Set up a wheelchair lock using the tag you have used to identify customers who require wheelchair access. Set up another wheelchair space lock (these seats will remain off sale).

3. Configure tickets and pricing

Create your ticket types and make them available for the web. Set up a specific price band for this area of the seating plan if you want to restrict where these tickets can be used.

4. Update Website Messaging

Add a clear message to your choose seats page to prompt wheelchair users to log in or update their account to enable them to view and book accessible tickets. If a customer does not have the correct tag on their account, the online message should prompts them to amend their customer account information.

Activate

1. Apply your locks to the seating plan

Lock the seat next to the wheelchair space (which needs to be removed) so that it stays off-sale and does not appear to any customers. Lock the wheelchair space with your wheelchair lock which can be purchased by customers who meet the eligibility criteria.

2. The online booking journey

When customers who require wheelchair access select an event they’ll be prompted to log in. If their customer record is eligible they’ll be able to purchase a ticket for the wheelchair space and companion seat.

3. For box office and front of house teams

Make the Event Instances Occupancy Report available to your box office and front of house teams by adding it to the Sales Interface. This will allow the team to keep track of which wheelchair spaces have been sold and which seats need to be removed.