New: Enhanced Customer Seat Selection

# New at Spektrix

# Seating plans

Deliver a premium ticket buying experience that converts. No web development required, it just works out of the box.

Enhanced Customer Seat Selection is now available, giving organizations a faster, more intuitive way for audiences to choose their seats online.

Built to work across reserved seating, unreserved spaces, and timed-entry events, the new experience makes buying tickets simpler on every device while giving your team flexible tools that are easy to configure and maintain.

Enhanced Customer Seat Selection works out of the box, with the option to tailor the look and feel to match your brand. It fits seamlessly into your website and evolves alongside your organization.

See it in action

Organizations are already using Enhanced Customer Seat Selection in a variety of ways. Watch the videos below to see how different venues have configured the experience for their audiences.

Enable it with a single tick

See how Freeman Arts Pavilion enabled the component within their subsite, and watch isolated seat detection help customers avoid leaving single seats behind during booking.

Tailor the experience to match your brand

See how the Barbican has customised the look and feel of the component to complement its website, while making it easy for customers to filter available tickets by price.

Deliver an accessible, flexible booking experience

Discover how Kay Meek Arts Centre uses features including keyboard navigation, editing ticket selections without leaving the page, and viewing availability across multiple performances.

Support unreserved seating with ease

Take a look at how Scunthorpe Theatres presents unreserved seating areas, making it simple for audiences to understand availability before they book.

Why organizations are making the switch

Enhanced Customer Seat Selection helps you deliver a premium booking experience without adding complexity for your team.

Designed for every space. Supports reserved seating, multi-area plans, unreserved standing areas, and timed-entry events.

A seamless booking journey. Mobile-first seat selection reduces friction and helps more customers complete their purchase.

Easy to launch. The plug-and-play component works out of the box, with options to configure the look and feel to match your brand.

Built with accessibility in mind. Developed alongside accessibility consultants, with screen reader support, keyboard navigation, color-blind compatibility, accessible seating identification, and the ability for customers to communicate their access needs during booking.

What's coming next

We're continuing to enhance Customer Seat Selection with new capabilities that will create an even smoother booking experience for your audience while giving your team greater flexibility.

Upcoming improvements include:

Full-screen seat selection for a clearer, more comfortable booking experience.

View from seat so customers can book with confidence using seat-view imagery.

More configuration options to give you greater control over layouts, availability thresholds, and other settings.

Faster checkout with one-click payments directly from the seating plan.

Additional languages, including Welsh and French localization.

Learn how to get started with Enhanced Customer Seat Selection

Visit the Support Centre for step-by-step guidance on enabling, configuring, and using Enhanced Customer Seat Selection.

Visit the Support Centre

Already using Enhanced Customer Seat Selection?

We'd love to see how you've brought it to life. Share a screen recording or a link to your website in the comments so other Spektrix users can explore your implementation.

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