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All customers should be able to enjoy the same seamless online booking experience. One way to support that goal is by making access seats visible and bookable online.

By combining lock types, seating plan overlays, and custom messaging, you can reduce barriers for customers with access needs and ensure your venue feels inclusive at every stage of the customer journey.

Lock Types and Lock Overlays configured in Spektrix

Bulk Instance Update tool (optional, but helpful)

Make access seats available for online purchase

Improve accessibility for disabled and neurodivergent audiences

Reduce manual box office intervention and streamline booking

 Seat holds that control access for specific groups of customers

 Pop-up descriptions that explain features of specific seats

 Used to identify customers eligible for access seating

 On-page guidance to help customers log in or verify access eligibility

 Updates multiple events with new overlays

 that explains which seats are accessible and why. Examples: “Step-free access,” “Best view of captions,” or “Close to exit.”

Tag customers using the approach in the “Capture Access Needs” recipe.

 and mark them as active, available for web users, and assign clear icons.

Set customer eligibility by using the relevant customer access tags to each Lock Type.

 (or manual edits) to apply your Info and Lock Overlays to upcoming events.

 iframe, prompting customers to log in or create an account. You may also link to their 

For future events, ensure new instances use the correct overlays from the start.

” to build customer trust and confidence in your access offer. Consider adding filters for access performances and clear signposting throughout the purchase journey.

Use this Dotdigital automation template to help convert first-time bookers, including access audiences, into loyal attendees.

Makes: Enable eligible customers to book access seats online

Recipe: Online Bookings for Everyone

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Recipe: Online Bookings for Everyone

Makes: Enable eligible customers to book access seats online

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