Activation Toolkit: Improve Online Booking Experience for Patrons with Access Requirements

# Toolkit

Practical steps to create a more accessible, inclusive, and friction-free online booking journey

Success Looks Like:

An online booking journey fit for all; creating a welcoming, inclusive environment allowing customers with access needs to be able to book the tickets they need, when they want to, however they want to.

Who is this for?

For organisations looking to identify and engage with customers with access needs.

In:

Booking path

Marketing & Segmentation

Reporting

This is the Spektrix recommended best practice but organisations working with partners such as Nimbus or All-In can still follow the steps below, and review the Useful Resources section at the end of this Toolkit. Online accessibility is important.

For more context see:

💡 Website Accessibility Best Practices

📚 Introduction to Accessibility

How to get there:

Review and / or complete the initial set-up

🛒Complete an Accessibility Audit of Existing Set-Up

👨‍🍳 Capture Access Needs to help you record access needs clearly using tags

📢Let customers know how accessible your website is: Web Accessibility Statements

Note: Spektrix iframes meet WGAC 2.1 AA Level Standards for Web Content Accessibility, aside from the ChooseSeats.aspx iframe. If your ChooseSeats.aspx uses the Enhanced Customer Seat Selection then it does meet WGAC 2.1 AA Level Standards.